Privacy Policy

This Privacy Policy explains how Carvora Studio ("we", "us", "our") collects, uses, and protects your personal information when you use our website at carvorastudio.com ("the Website") or interact with our services.

By using this Website, you agree to the collection and use of information as described in this policy.

Information We Collect

We may collect the following types of personal information:

Information you provide directly:

• Name and email address
• Phone number
• Billing and shipping address
• Order and payment information
• Commission enquiry details and design references

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on the site
• Device information
• Referring URLs

Cookies: We use cookies and similar tracking technologies to improve your experience on our website. You may control cookie settings through your browser. Refusing cookies may affect some site functionality.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your order or commission
• Respond to your enquiries
• Send order confirmations and shipping updates
• Improve and maintain our website and services
• Send marketing communications (only where you have opted in)
• Comply with legal obligations

Sharing Your Information

We do not sell your personal information to third parties. We may share information with:

• Shipping and logistics partners — to deliver your order
• Payment processors — to securely process transactions
• Analytics providers — for website performance monitoring (data is anonymised where possible)
• Legal authorities — where required by law

Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, or as required by law. Order records are retained for a minimum of seven years for accounting purposes.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at hello@carvorastudio.com.

Security

We take reasonable technical and organisational measures to protect your personal data. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal data from anyone under 13. If you believe we have inadvertently collected such data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

For any privacy-related queries:

Email: hello@carvorastudio.com